Privacy Policy
Last Updated: January 2025
Welcome to GREENH2X, the Global Digital Ecosystem for the Green Hydrogen Mission. We value the trust you place in us and are committed to protecting your privacy and personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access or use the GREENH2X Portal operated by Excelvate Systems Private Limited. By using the Portal, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information Provided by You
- Organisation Details: Name, address, sector, registration information, and contact details
- Authorised User Details: Name, designation, email, phone number, employee ID, and ID proof references
- Uploaded Documents: User Authorisation Letter, certificates, listings, and other necessary documents
- Profile Information: Details entered during registration and while using portal features
b. Automatically Collected Information
When you use the Portal, we may automatically collect:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on the site, and access times
- Cookies and similar technologies to enhance user experience
2. Use of Information
We use the collected information for the following purposes:
- To register and verify organisations and authorised users on the GREENH2X Portal
- To provide, operate, and maintain the Portal's features and services
- To enable marketplace listings, collaborations, and stakeholder interactions
- To communicate with users regarding account activity, updates, and security alerts
- To comply with legal and regulatory obligations
- To analyse portal usage and improve functionality, security, and user experience
3. Sharing and Disclosure of Information
We may share your information only in the following circumstances:
- With Other Stakeholders: Information you voluntarily make public (e.g., marketplace listings) may be visible to other portal users
- With Service Providers: Trusted third parties assisting in portal operation, security, and data storage under strict confidentiality agreements
- For Legal Compliance: When required by law or to protect the rights, property, or safety of GREENH2X and its users
- Business Transfers: In case of merger, acquisition, or organisational restructuring
We do not sell, rent, or trade your personal information for commercial gain.
4. Data Retention
We retain your information for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, regulatory, or contractual obligations
- Maintain accurate business and operational records
When information is no longer required, it will be securely deleted or anonymised.
5. Data Security
We implement appropriate technical and organisational measures to protect your information, including:
- Encrypted storage of sensitive data
- Secure data transmission protocols (SSL)
- Role-based access controls and regular security audits
While we strive to protect your information, no system is completely secure. By using the Portal, you acknowledge and accept this risk.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction or updates to your information
- Withdraw your consent (where applicable)
- Request deletion of your information, subject to legal obligations
- Raise concerns with the relevant data protection authority
Requests may be sent to support@greenh2x.com
7. Cookies Policy
The Portal uses cookies and similar technologies to improve functionality and user experience. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features of the Portal.
8. Third-Party Links
The Portal may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of such external sites. Users are encouraged to review the privacy policies of these sites before sharing information.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices. The updated version will be posted with a revised "Last Updated" date. Continued use of the Portal indicates acceptance of the updated policy.
10. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Privacy Officer
GREENH2X (Excelvate Systems Pvt. Ltd.)
413, 4th Floor, K10 Corporate, Jaiprakash Nagar, Nagpur 440025
Email: support@greenh2x.com
Phone: +91 8888 357 232
Questions About Your Privacy?
If you have any questions or concerns about how we handle your data, our Privacy Officer is here to help. We're committed to transparency and protecting your information.